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Privacy Policy

Seria Privacy Policy — How Your Data Is Collected and Protected

Protecting your personal data and privacy at seria is our highest priority. This policy clearly explains what data is collected, how it is used, who it is shared with, and what rights you have.

Last Updated: January 2026
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Language: Bengali
GDPR Compatible
Table of Contents
Key Highlights

Key Highlights of Seria's Privacy Policy

Here are six key points to know before reading the full policy

Minimal Data Collection
Seria only collects information that is strictly necessary to operate the service. No excessive or irrelevant data is requested. The less data we hold, the more your privacy is protected.
Never Sold
Seria never sells your personal information to advertisers or third parties. Your data is used solely to improve your experience on the platform.
Military-Grade Encryption
All data is protected with 256-bit AES encryption. Physical security at our data centers and regular third-party penetration testing are carried out routinely.
You're in Full Control
You can view, correct, or request deletion of your personal data at any time. You may also opt out of marketing emails whenever you choose.
Transparent Cookie Policy
This policy clearly explains what cookies Seria uses and why. You also have the option to opt out of non-essential cookies.
International Standards
Seria's Privacy Policy follows international GDPR standards, maintained through regular compliance audits.
Table of Contents
January 2026

You will be notified by email if the policy changes.

Introduction

When you use the seria (seria.im) platform, you share certain personal information with us. This Privacy Policy clearly sets out — what data is collected, why it is collected, how it is kept secure, and what rights you have.

By using Seria's website or app, you agree to this Privacy Policy. If you do not agree, please refrain from using Seria's services.

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Section 01
What Data Is Collected?

Seria collects three types of data — what you provide directly, what is generated as you use the platform, and information received from third parties.

Information Provided Directly:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Current address (city, district, postal code)
  • Identity document details (during KYC verification)
  • Payment method details (bKash/Nagad number, etc.)

Automatically Collected Data:

  • IP Address, Device Type & Browser Information
  • Login times, gaming history & betting logs
  • Payment Transaction Records
  • Website Navigation Patterns
Name & Identity Contact Information Payment Records Device Information Gaming History Login Logs
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Section 02
Purpose of Data Use

Seria uses the data it collects solely for the following purposes — it is never used for anything beyond these:

  • Account Management: To complete registration, verify your identity, and secure your account.
  • Payment Processing: To process deposits and withdrawals securely and accurately.
  • Fraud Prevention: To detect unusual activity and keep your account secure.
  • Legal Obligations: To comply with AML, KYC, and licensing authority regulations.
  • Service Improvement: To analyze user experience and improve the platform.
  • Contact: For important updates, security alerts, and support communications.
  • Responsible Gaming: To identify problem gaming patterns and provide support to members.
Our Commitment: Seria never shares your data with third parties for advertising purposes and does not use it for profiling.
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Section 03
Sharing Data with Third Parties

Seria never sells your data. However, data may be shared in certain specific situations necessary for service operations:

Reason for Sharing Recipient Data Type Commercial
Payment Verification BKash, Nagad, Bank Transaction Data
Identity Verification KYC Provider Name, ID Document
Legal Obligations Licensing Authority Regulatory Information
Fraud Prevention Security Partners Log Data
Game Management Game Provider Game Logs Only
Advertising Advertisers No Data Prohibited

All third parties with whom data is shared are contractually obligated to uphold Seria's privacy standards.

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Section 04
Cookies & Tracking Technologies

Seria's website uses several types of cookies. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
  • Functional Cookies: Used to remember your language preference and game settings. Optional.
  • Analytics Cookies: Used to understand website usage patterns — fully anonymized data. Optional.
  • Marketing Cookies: Seria uses first-party marketing cookies. No third-party advertising cookies are used.

How to Disable Cookies: Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect login and payment functionality.

Important: seria does not use Google AdSense, Facebook Pixel, or any other third-party advertising tracking cookies.
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Section 05
Data Retention & Deletion

Seria only retains your data for as long as necessary. Different types of data are subject to separate retention policies:

  • Account Information: For the duration of the active account + up to 5 years after closure (as required by law).
  • Payment Records: 7 years from the transaction date — as required by financial regulatory obligations.
  • Gaming Logs: 2 years from last activity.
  • Support Conversations: 1 year.
  • Marketing Communications: Deleted immediately upon account cancellation.

Data Deletion Request: To request deletion of data held beyond legal obligations support@seria.imEmail us at. We will take action within 30 days.

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Section 06
Data Security Measures

Seria uses multiple layers of security to keep your data protected:

  • Transmission Encryption: All data transmitted between your browser and Seria's servers is encrypted using TLS 1.3.
  • Storage Encryption: All data stored in the database is protected with AES-256 encryption.
  • Access Control: Only authorized personnel can access the data they need — with a full audit trail maintained at all times.
  • Regular Audits: Annual penetration testing is conducted by independent security experts.
  • Data Center Security: Data is stored in ISO 27001 certified data centers.
  • Backup: Encrypted backups of critical data are stored at separate, off-site locations.
Suspicious Activity: If you suspect unauthorized access to your account, immediately support@seria.imand change your password.
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Section 07
Your Rights & Contact

You have the following rights regarding your data on Seria:

  • Right to Know: You can request to know what data Seria holds about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You can request the deletion of any data that is not required to be retained by law.
  • Portability: You can request your data in a machine-readable format.
  • Right to Object: You can opt out of marketing communications at any time.
  • Right to Restrict Processing: You may request that data processing be restricted under certain circumstances.

Contact Us: For any privacy-related requests, support@seria.imEmail us at and we will respond within 30 business days.

Policy Changes: If there are any significant changes to this Privacy Policy, you will be notified in advance at your registered email address. Continuing to use the platform after such changes constitutes acceptance of the updated policy.
Your Rights

Full Control Over Your Data

Seria believes users are the true owners of their personal data. That's why you can make any request at any time — no reason required.

📧 Contact the Privacy Team
Email us at support@seria.im with the subject line "Privacy Request". You'll receive a response within 30 days.
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Right to Access Your Data
You can request to know what data Seria holds about you and why, at any time.
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Right to Rectification
You may request corrections to any inaccurate or outdated information — updates will be made within 7 business days.
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Right to Erasure
You may request permanent deletion of any data held beyond legal retention requirements.
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Right to Data Portability
You can request an export of your data in JSON or CSV format.
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Right to Object
You have the right to object to marketing emails or to specific types of data processing.
FAQ

Questions About Betting Odds & Multiple Bets

Odds represent the multiplier applied to your bet to calculate your return. seria typically displays odds in three formats:

Decimal Odds (the simplest format and Seria's default):
If the Odds Show 2.50 and you place a ৳1,000 bet, a winning bet returns ৳1,000 × 2.50 = ৳2,500. This includes your original ৳1,000 stake, so your net profit is ৳1,500.

Fractional Odds (common in Europe):
3/2 meaning a ৳2 bet returns ৳3 profit — a total payout of ৳5.

American Odds (Minus/Plus):
+150 Meaning a ৳100 bet returns ৳150 in profit. -150 Meaning a ৳150 bet returns ৳100 in profit.

Simple example:
If Bangladesh's odds to win in a Bangladesh vs India match are 3.20 and you place a ৳500 bet — if you win, you receive ৳500 × 3.20 = ৳1,600. The format can be changed in Seria settings.

What you're referring to is Multiple Bets / Accumulator (Accumulator/Parlay/Combo) When you combine multiple events in a single bet, the odds multiply — so a winning bet pays out significantly more.

How to do it on Seria:
1. On the first event, add your selection to the bet slip (e.g., Bangladesh to win — odds 2.50).
2. Without closing the bet slip, go to another match and add another selection (e.g., Brazil to win — odds 1.80).
3. You will see an "Accumulator" or "Combo" option appear on the bet slip.
4. Enter your stake — the system will automatically calculate the total odds: 2.50 × 1.80 = 4.50.

Example: Place a ৳500 accumulator bet and if both teams win, you get ৳500 × 4.50 = ৳2,250.

Please Note: If any single selection loses, the entire accumulator is lost. The more events you add, the higher the potential return — but also the greater the risk. seria allows a maximum of 15 events in a single accumulator.
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